Sweepstakes Rules

These Sweepstakes Rules explain how the sweepstakes promotions at Joya.us Casino work, who can participate, how to obtain Sweeps Coins, how redemptions are processed, and what activities are not allowed. Joya.us Casino is a dual-currency social casino operated by Sweet Innovation LLC, 571 South Washington, Afton, Wyoming 83110, United States.

Nothing in these rules is meant to replace the full legal agreement. For additional terms that apply to your use of the site, review the internal page “Terms And Conditions” at /terms-and-conditions.

Eligibility Made Simple: Who Can Participate

To participate in sweepstakes-style gameplay at Joya.us Casino, you must meet all eligibility requirements below.

You are eligible if you:

• Are at least 18 years old (or the legal age of majority where you live, whichever is higher)
• Reside in a location where Joya.us Casino is offered and not restricted
• Can successfully register an account and pass identity verification when requested
• Are not attempting to participate on behalf of someone else

Employees, contractors, agents, and others associated with operating or administering promotions may be restricted from participating in certain offers, depending on the promotion’s terms.

Geographic Restrictions: Where Play Is Not Available

Joya.us Casino is intended for eligible players located in the United States, but access is not available in certain locations. At the time of writing, players located in the following states are not eligible to participate in sweepstakes promotions or redeem prizes:

California, Connecticut, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington, and West Virginia.

Players located in Canada are not accepted.

Availability can change. If your location becomes restricted, your ability to access certain features, obtain Sweeps Coins, and redeem prizes may be limited or disabled.

Age Requirements and Responsible Participation

You must be at least 18 years old, or older if your state requires a higher age to participate in sweepstakes-style promotions. If Joya.us Casino learns that an account holder is underage, the account may be suspended or closed, and redemptions may be denied.

For additional guidance on healthy play habits and tools, see “Responsible Play” at /responsible-play.

Account Registration Rules: One Person, One Account

To keep play fair and compliant, these registration rules apply:

You may have only one account per person. Multiple accounts created by the same individual may result in suspension, disqualification from promotions, or redemption denial.

Your account information must be accurate and kept up to date, including your legal name, residential address, email address, and date of birth.

You must be the true owner of the email address and any payment method used for optional purchases.

Accounts are for personal use only. You may not sell, transfer, gift, or share your account, login credentials, Sweeps Coins, Gold Coins, bonuses, or rewards.

Understanding the Dual-Currency Model: Gold Coins vs Sweeps Coins

Joya.us Casino offers two virtual currencies:

Gold Coins (GC) are used for standard social casino gameplay and entertainment. Gold Coins have no cash value and are not redeemable for prizes.

Sweeps Coins (SC) are used for sweepstakes-style gameplay and may be eligible for prize redemption, subject to these rules and verification requirements.

Gold Coins and Sweeps Coins function differently. Make sure you understand which currency you are using before you play.

No Purchase Necessary: The Core Sweepstakes Principle

No purchase is necessary to enter or participate in sweepstakes promotions where Sweeps Coins are involved. Making a purchase will not increase your chances of winning in sweepstakes-style play.

Joya.us Casino may offer optional purchases that include Gold Coins and may include promotional Sweeps Coins as a bonus. Purchases are optional, and free methods of obtaining Sweeps Coins are available.

How to Get Sweeps Coins: All the Common Ways

Sweeps Coins may be available through multiple methods, depending on eligibility and account status. Availability and amounts can change, and some offers require you to opt in.

Common methods include:

Registration and welcome offers. New players may receive a signup reward after creating an account. For example, Joya.us Casino advertises a signup offer such as “10,000 GC + 1 SC.” Some sources may describe larger welcome bundles; the offer you see in your account at the time you register is the one that applies.

Daily and recurring promotions. Joya.us Casino may provide daily rewards, including promotions such as a daily bonus and a daily scratchcard that can award up to 2 SC. Daily scratchcard access typically requires you to log in and claim through your inbox, and it may reset at midnight Central Time.

Promotional events. Limited-time promotions, quests, races, or other events may award Sweeps Coins based on the terms shown in the promotion.

Referral promotions. Refer-a-friend offers may be available and may award Sweeps Coins when a referred friend creates a new account using your referral link and meets the stated requirements. For example, a referral promotion may require a minimum purchase of $19.99 by the referred friend before rewards are issued. Referral rewards are promotional, can be reviewed for abuse, and may be adjusted or withheld if activity appears fraudulent.

Mail-in method of entry. Eligible players may request Sweeps Coins through a mail-in entry option, where permitted. Joya.us Casino reports a mail-in reward of 2.5 SC per envelope, subject to requirements such as using a valid request code, meeting formatting rules, and mailing from the same state listed on your account profile. Postal request codes may expire 60 days after being displayed, so timing matters.

For coin options and current packages visible on the site, visit “Get Coins” at /get-coins.

How Sweepstakes Promotions Work (and What “Playthrough” Means)

Sweepstakes promotions generally allow eligible players to use Sweeps Coins to play supported games. If your gameplay results in winnings, those winnings may become eligible for redemption as prizes, subject to these rules.

Some Sweeps Coin offers may be subject to a playthrough requirement before redemption. Joya.us Casino may apply an operator-set playthrough requirement of up to 20x on certain Sweeps Coin bonuses or promotional awards. That means you may need to play through the Sweeps Coins (or winnings tied to them) a set number of times before they become redeemable.

Playthrough rules can vary by promotion. Always check the specific promotion terms in your account, including in “Promotions” at /promotions.

Fair Play Requirements: What You Must Do to Stay Eligible

To participate and remain eligible for promotions and redemptions, you agree to:

Play for personal entertainment and not for commercial purposes.

Follow the posted rules for each promotion, including claim windows, opt-in steps, and eligibility limits.

Maintain accurate account information and complete verification when requested.

Use only permitted devices, networks, and methods of access, and do not attempt to bypass geo-restrictions or system controls.

Prize Redemptions: Minimums, Verification, and Processing

Sweeps Coins may be redeemable for prizes once you meet all redemption requirements. Joya.us Casino reports a minimum redemption threshold of 100 SC.

Before a redemption is approved, Joya.us Casino may require account verification and additional review, including:

Identity verification. You may be asked for documents or information to confirm your identity, age, and eligibility.

Address verification. You may be asked to prove you reside at the address on your account, including state eligibility.

Payment method checks. If you made optional purchases, Joya.us Casino may verify the ownership of the payment method used.

Security screening. Activity may be reviewed for fraud prevention, responsible play protections, and compliance with promotion rules.

Redemption requests may be delayed, adjusted, or denied if verification fails, if the account is restricted, or if the activity appears to violate these rules.

Account Verification: What to Expect and How to Avoid Delays

Verification is a normal part of sweepstakes prize processing and is designed to protect players and the platform. To help things go smoothly:

Use your real legal name and current home address when registering.

Make sure your account address matches where you actually live, especially if using mail-in entry, since mail-in submissions may need to be postmarked from the same state as your account address.

Respond promptly to verification requests, and submit clear, readable documentation when asked.

If your information changes, update your profile before requesting a redemption.

Prohibited Activities: Behaviors That Can Get You Disqualified

Joya.us Casino may suspend, restrict, or close accounts, and may void promotions or redemptions, if it reasonably believes any of the following occurred:

Creating or using multiple accounts, including accounts created to claim bonuses repeatedly.

Collusion or coordinated play intended to exploit promotions.

Using a virtual private network, location masking, or any method intended to bypass geographic restrictions.

Automated play, bots, scripts, or other tools that simulate human gameplay or interfere with normal site operations.

Abusing promotions, including referral abuse, chargeback fraud, or attempting to claim offers through deceptive activity.

Providing false, misleading, or incomplete registration or verification information.

Attempting to buy, sell, transfer, or barter Sweeps Coins, Gold Coins, rewards, or accounts.

Exploiting game or platform errors, including taking advantage of a bug, glitch, or malfunction. If something appears incorrect, stop play and contact support.

If prohibited activity is suspected, Joya.us Casino may place your account under review, limit gameplay or redemptions, and request additional verification.

Fraud Prevention and Security Reviews: Why Extra Checks Happen

To protect the integrity of sweepstakes promotions, Joya.us Casino may use automated and manual reviews to detect:

Unusual login patterns, device changes, or suspicious internet traffic

Multiple accounts linked to the same identity, device, payment method, or address

Promotion exploitation patterns, including referral manipulation

Chargebacks, disputed purchases, and payment irregularities

These reviews may result in temporary restrictions while an investigation is completed. Joya.us Casino may also require additional information to confirm eligibility.

When Accounts Can Be Suspended, Restricted, or Closed

Your account may be suspended, restricted, or closed if:

You do not meet age or geographic eligibility requirements.

You fail identity verification or refuse to complete required checks.

You violate these Sweepstakes Rules, promotion terms, or other site policies.

The platform detects activity consistent with fraud, abuse, or attempted circumvention of restrictions.

A regulatory, security, or legal concern requires the platform to limit access.

If an account is closed for rule violations, promotional Sweeps Coins, bonuses, and pending redemptions may be forfeited where permitted by law and policy.

Support and Questions About These Rules

If you have questions about eligibility, mail-in entry, daily promotions, playthrough, or redemption requirements, contact support at support@joyascasino.com. For bonus-related details displayed in your account, you can also review the “My Bonuses” section at /bonuses.

By creating an account and participating in sweepstakes-style gameplay, you confirm that you understand these Sweepstakes Rules, meet eligibility requirements, and agree to follow the posted promotion terms as they appear in your account.